01 Overview & Commitment
At Uniself ("we", "our", or "us"), your trust is fundamental to our literary marketplace. We connect readers, independent bookshops, publishers, and authors across the globe. This Privacy Policy outlines how your personal information is gathered, utilized, stored, and protected across our storefront, web portals, APIs, and associated services.
We never sell or monetize your reading habits or personal identifying information to third-party data brokers. All customer information is strictly used for order fulfillment, dispatch operations, and improving your literary discovery experience.
02 Information We Collect
We collect information you provide directly to us when using our platform:
- Account Profile Data: Your full name, email address, password hash, contact phone number, and preferred profile role (reader, author, publisher).
- Shipping & Order Information: Delivery addresses, recipient contact numbers, landmark details, order histories, item quantities, and selected delivery instructions.
- Seller & Merchant Information: Business registration proof, trade name, GST/Tax identification numbers, bank account numbers for merchant payout remittances, and KYC compliance credentials.
- Reading Preferences: Wishlist items, saved authors, review submissions, and book inquiry conversations.
03 How We Use Your Data
The information collected is used solely for legitimate operational purposes:
- Order Processing & Fulfillment: Processing transactions, generating shipping waybills, dispatching parcel packages, and sharing real-time tracking updates.
- Merchant Settlement: Calculating seller net earnings, applying catalog commissions, and processing bi-weekly bank settlements.
- Customer Support: Resolving inquiry tickets, managing returns, processing refunds, and handling publisher queries.
- Platform Security: Detecting fraudulent transactions, preventing automated scraping, and enforcing community guidelines.
06 Data Security & Storage
We deploy multi-layered defensive security measures including SSL/TLS in-transit encryption, hashed password algorithms (Argon2/Bcrypt), firewalled database nodes, and role-based administrative access controls to safeguard your data against unauthorized access, alteration, or disclosure.
07 Your Privacy Rights
You have full autonomy over your personal data:
- Access & Update: Modify your personal profile, addresses, and account details anytime via your Customer Dashboard.
- Data Export: Request a copy of your order and profile records.
- Account Deletion: Request permanent removal of your account and personal identifiers, subject to statutory tax and invoice retention obligations.
08 Contact Data Privacy Team
For any inquiries, requests, or privacy concerns regarding this policy, please reach out to our privacy officer: